QuickGrab Logo
Back to Home

Privacy Policy

Last Updated: 05/16/2025





1. INTRODUCTION

QuickGrab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website at QuickGrab Dashboard and mobile application (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Complete KYC verification
  • Request services or transactions
  • Contact our support team

This information may include:

  • Full legal name
  • Email address
  • Phone number (WhatsApp-enabled)
  • Government-issued identification documents (front and back)
  • Passport photograph
  • Residential address
  • Authentication information (password)

2.2 KYC Information

To access certain services, particularly Quick Help and higher-value transactions, we require additional KYC information. This includes government-issued identification documents and verification of your identity. This information is collected to:

  • Verify your identity
  • Prevent fraud
  • Comply with regulatory requirements
  • Assess eligibility for financial services

2.3 Transaction Information

When you use our services to make payments, settlements, or request financial assistance, we collect information about these transactions, including:

  • Transaction amounts
  • Transaction dates
  • Transaction types
  • Payment methods used
  • Account balances
  • Settlement details
  • Subscription details

2.4 Cookies and Similar Technologies

We use cookies on our dashboard at QuickGrab Dashboard to:

  • Maintain your logged-in session
  • Enhance your user experience
  • Remember your preferences
  • Improve our Platform's performance
  • Provide secure access to your account

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject cookies, but this may affect your ability to use the full functionality of our Platform.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

3.1 Provide Services

  • Process transactions and payments
  • Manage your account
  • Deliver the services you request
  • Facilitate settlements, subscription payments, prepaid card services, and Quick Help financial assistance
  • Verify your identity and eligibility for services
  • Maintain accurate records of your transactions

3.2 Communication

  • Respond to your inquiries and support requests
  • Send service-related notifications
  • Provide updates about your transactions
  • Send marketing communications about our services and features (with your consent)

3.3 Security and Protection

  • Maintain the security of your account
  • Prevent fraud and unauthorized access
  • Detect and prevent suspicious activities
  • Protect the rights and safety of our users and the public

3.4 Improvement and Analysis

  • Improve our Platform's functionality and user experience
  • Develop new features and services
  • Troubleshoot technical issues

4. LEGAL BASIS FOR PROCESSING YOUR INFORMATION

QuickGrab processes your personal information in accordance with applicable data protection laws. Our primary legal basis for processing your personal data is that it is necessary for the performance of our contract with you. This includes:

  • Processing transactions and payments
  • Managing your account
  • Providing customer support
  • Facilitating the core financial services you've signed up for

Additionally, we may process your information based on:

  • Your consent (which you can withdraw at any time)
  • Our legitimate interests, provided your rights do not override these interests
  • Compliance with legal obligations

5. SHARING YOUR INFORMATION

5.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors to facilitate transactions
  • Financial institutions to complete settlements
  • Cloud service providers for data storage
  • Customer support services

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

6. DATA TRANSFER ACROSS BORDERS

When transferring your data across borders, we ensure compliance with applicable local data protection laws. This includes:

6.1 Transfer Mechanisms

  • Consent: Where required by law, we obtain your explicit consent before transferring your data across borders.
  • Contractual Necessity: Some data transfers are necessary to fulfill our service agreement with you, particularly for transactions involving parties in different countries.
  • Data Transfer Agreements: We implement appropriate safeguards through standard contractual clauses and data processing agreements with our service providers and partners.

6.2 Data Transfer Safeguards

To protect your data during cross-border transfers, we implement:

  • Encryption: All data in transit is protected using industry-standard encryption protocols.
  • Access Controls: We restrict access to your personal data to only those employees, agents, contractors, and third-party service providers who have a legitimate business need.
  • Vendor Assessment: We only work with service providers who can demonstrate appropriate data protection standards.

7. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect the security of your personal information, including:

  • HTTPS encryption for all data transmissions
  • Secure storage of sensitive information
  • Regular security assessments
  • Access restrictions and authentication controls

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Upon account deletion, your personal data is deleted immediately from our active databases. However, some information may remain in our backup systems, which will be securely purged according to our data retention schedule.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

9.1 Access and Update

You can access and update certain personal information directly through your account settings. You may also contact us to request access to, correction of, or deletion of personal information that you have provided to us.

9.2 Account Deletion

You may delete your account by following these steps:

  1. Log into your account
  2. Navigate to Account > Settings
  3. Scroll to the "Danger Zone" section
  4. Click on the "Delete Account" button
  5. Type "DELETE ACCOUNT" when prompted
  6. Follow the link sent to your registered email (valid for 5 minutes)
  7. Confirm your password on the deletion page

9.3 Marketing Communications

You can opt out of receiving marketing communications from us by using the unsubscribe link in our emails or by adjusting your communication preferences in your account settings.

10. CHILDREN'S PRIVACY

QuickGrab takes the privacy of children very seriously. Our services are not directed at or intended for use by individuals under the age of 18 years (or the applicable age of majority in your jurisdiction), except for specific services as stipulated in our Terms and Conditions:

  • DSTV Subscription services: 18 years or older
  • Prepaid card services: 21 years or older
  • Settlements and Quick Help services: 21 years or older

We do not knowingly collect personal information from children below these specified age thresholds for the respective services. If we learn that we have collected personal information from a child under the applicable age threshold, we will promptly delete that information.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time. If we make material changes, we will notify you by email or through a notice on our Platform prior to the changes becoming effective. Your continued use of the Platform after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: [Contact Email]
  • Address: [Physical Address]

13. SPECIFIC REGIONAL PRIVACY RIGHTS

13.1 For Users in Nigeria

Under Nigeria's Data Protection Regulation (NDPR), you have rights including:

  • The right to be informed about the processing of your personal data
  • The right to access your personal data
  • The right to rectification of inaccurate personal data
  • The right to object to or restrict processing
  • The right to data portability
  • The right to be forgotten

13.2 For Users in South Africa

Under South Africa's Protection of Personal Information Act (POPIA), you have rights including:

  • The right to be notified that personal information is being collected
  • The right to be notified if your personal information has been accessed by an unauthorized person
  • The right to establish whether we hold your personal information and to request access
  • The right to request correction or deletion of your personal information
  • The right to object to the processing of your personal information

13.3 For Users in Kenya

Under Kenya's Data Protection Act, you have rights including:

  • The right to be informed of the use of your personal data
  • The right to access your personal data
  • The right to object to the processing of your personal data
  • The right to correction of false or misleading data
  • The right to deletion of false or misleading data

13.4 For Users in Other African Countries

We respect and comply with local data protection laws in all countries where we operate. Please contact us for specific information regarding your rights in your jurisdiction.