How to Complete KYC Verification on QuickGrab

What is KYC and Why Do You Need It?

KYC means "Know Your Customer." It is a simple process where you share your personal information to prove who you are. Think of it like showing your ID card when you want to enter a building - it's for safety and security.

On QuickGrab, you must complete KYC before you can use these services:

Cross Border Settlements: Send money to your family and friends in other countries quickly and safely
Quick Help: Get financial assistance when you need it most

Important: You must be 18 years or older to use QuickGrab services.

What You Need Before Starting

Before you begin, make sure you have these things ready:

Your National ID card
A smartphone or camera to take photos
Good lighting (natural light works best)
Your phone number with country code
Your email address

Step-by-Step Guide to Complete KYC

Step 1: Visit the KYC Page

Go to: Complete KYC

Step 2: Fill in Your Personal Information

You will need to provide:

Full legal name (exactly as written on your National ID)
Date of birth (day, month, and year)
Valid email address (use the same email you used to register)
Phone number (include your country code, for example: +237 671234567)
Residential address - give a precise location of where you currently live. For example: 822 rue Joffre Akwa Douala. Immeu la final. 1st floor, door 15., Cameroon

Step 3: Take Your Photos

You need to upload 3 clear photos:

Photo 1: Your Passport-Style Photo

Take a clear photo of yourself
Face the camera directly
Use good lighting
Keep a neutral expression
Make sure your face is clearly visible

This is an example of a Passport photo ( Sample only – AI generated)

Photo 2: Front of Your National ID

Place your ID on a flat surface
Make sure all text is clear and readable
No shadows or glare
All corners of the ID should be visible

Photo 3: Back of Your National ID

Same rules as the front photo
Make sure all information is clear
No shadows or glare

Step 4: Upload Your Photos

Important Photo Requirements:

Each photo must be 6MB or smaller
Best file formats: JPG, JPEG, or PNG
Make sure photos are not blurry
All text on your ID must be readable

Step 5: Double-Check Everything

Before you submit:

Make sure your name matches exactly with your ID
Check that your phone number includes the country code
Verify your email address is correct
Ensure all photos are clear and readable

Step 6: Submit Your Application

Click the submit button and wait for review.

What Happens Next?

Your information will be reviewed within 24 hours (on working days)
You will receive an email telling you if your KYC was approved or rejected
Check your email regularly, including your spam folder

Common Reasons Why KYC Gets Rejected

To avoid rejection, make sure:

Your passport photo is not blurry or dark
All information on your ID card is clearly visible
The details you typed match exactly with what's on your ID
Your photos are not too large (over 6MB)

What to Do If Your KYC Gets Rejected

If your KYC is rejected:

Read the email feedback carefully
Fix the issues mentioned
Take new photos if needed
Submit your application again

Tips for Success

Use natural light when taking photos
Clean your camera lens before taking pictures
Type your information slowly and carefully
Use a flat, dark surface when photographing your ID
Make sure your ID is not expired

Completing KYC is easy when you follow these steps. Take your time, use good lighting, and double-check everything before submitting. Once approved, you'll be able to enjoy all QuickGrab services!

Remember: KYC verification is required by law to keep everyone safe and secure. It's a one-time process that protects both you and QuickGrab.